If you want to answer “yes” to these questions with certainty, Dexterra’s Mobile Customer Support Solution is for you. The Dexterra Mobile Customer Support Solution lets you deliver maximum support service levels with minimal staff resources by giving people the information and workflow tools they need to bring issues to a rapid and successful resolution.

Dexterra complements traditional call center systems by providing anytime/anywhere system access for help desk staff and/or field support technicians. It can also fully replace existing customer support applications, providing your staff with the information they need whether they’re in the office or on the road.

Mobility hasn’t traditionally been a featured element of customer support solutions, because most companies have thought of support as primarily a call center function. But as customers become more demanding and products become more complex, it has become increasingly critical to draw on expertise throughout the company to quickly address support issues. In addition, it’s become important to be able to enlist the aid of key staff even when they’re traveling to and from the office. These kinds of efficiencies have become even more essential as companies freeze or limit hiring of support personnel.

Dexterra makes your existing staff significantly more productive by providing them with the ability to:

• Handle support issues that come in by phone, e-mail or the Web
• Log and track support issues at their desks or on the road
• Access the information they need to resolve issues quickly
• Escalate and collaborate on issues as required

At the same time, Dexterra empowers support team managers to:

• Route issues based on topic, customer, time-of-day and other criteria
• Enforce workflow policies
• Monitor support rep productivity and performance
• Capture and publish useful information to further improve support

When customers have a support issue, they need to feel that they’re talking to someone who knows who they are and what they need. They want their support rep to know whether they’re a long-time customer or a brand new one. They want you to know if this is the third time they’ve called with this problem. And they don’t want to have to have a separate conversation if – after you’ve resolved their problem – they want to check on an order or place a new one.

Dexterra is uniquely able to deliver this type of multi-application access and workflow control to your support staff on both desktop and PocketPC devices. It’s the industry’s most complete solution for customer support mobility!

If you want to bring the benefits of customer support mobility to your company, then you need to find out more about Dexterra. And that’s easy to do. Just click here, and an Dexterra technical sales representative will contact you right away.